Terms of Use
1. Who these terms apply to
These terms (the "Terms") form a contract between you and SmartStreet (sole trader, Deepak Cheri, based in the United Kingdom). They apply whenever you use the SmartStreet iOS app, the agent portal, the area-report web page, or any other SmartStreet service. If you don't agree with these Terms, please don't use the service.
2. What SmartStreet is - and isn't
SmartStreet shows you UK area-intelligence scores (crime, schools, transport, etc.) and a property-level Homescore that combines those scores with property facts and asking-price comparables. Estate agents can publish listings to the platform.
SmartStreet is not a substitute for professional advice. The Homescore, area scores, and indicative valuations are informational only. They're computed from public datasets that may be incomplete, lagged, or wrong for your specific address. Don't rely on a SmartStreet score as the only basis for a property decision. Always get an independent survey, mortgage advice, and legal advice before buying or letting.
3. Your account
You need an account to save areas, save Homescore configurations, save listings, or publish listings (agents). You're responsible for keeping your sign-in credentials private. Sign in with Apple is supported and recommended - we never see your Apple ID password.
You must be 13 or older to create an account. SmartStreet isn't designed for children under 13 and we don't knowingly collect data from them.
You can delete your account at any time from the Account tab in the iOS app or by emailing support@getsmartstreet.co.uk. Consumer deletions go through a 30-day soft-delete grace window in case you change your mind; agent deletions are immediate. See the Privacy Policy for details.
4. Acceptable use
You agree not to:
- Scrape, mirror, or republish SmartStreet's scores, explanations, or listing data without written permission.
- Reverse-engineer the scoring algorithms or attempt to extract bulk data via the public API.
- Use SmartStreet to harass, defame, or discriminate against any person, group, or area.
- Upload content (photos, descriptions) that infringes someone else's rights, contains personal data of third parties without consent, or is unlawful, misleading, or sexually explicit.
- Use SmartStreet to compile a database of property valuations or area scores for resale.
- Probe, scan, or test the security of SmartStreet's infrastructure without written permission.
- Pretend to be an estate agent in the agent portal if you aren't one.
We may suspend or terminate any account that breaks these rules. For listings that breach them, we may withdraw or hide the listing.
5. Agent listings
If you're an estate agent publishing listings, you confirm that:
- You're authorised by the property owner / vendor / landlord to market the property on SmartStreet.
- The details you publish (address, price, description, photos, features) are accurate to the best of your knowledge.
- You have the rights (or licences) to publish the photos you upload.
- You'll keep the listing status current - mark it as under offer, sold, let, or withdrawn when its real-world status changes.
You keep ownership of the listing content you upload. By publishing on SmartStreet you grant us a worldwide, royalty-free, non-exclusive licence to host, display, and distribute the content via the SmartStreet app and any partner surfaces, for as long as the listing is live plus a short residual window (30 days after withdrawal) for caching and audit.
6. Consumer-saved content
If you're a consumer, the postcodes you save, the Homescore configurations you create, and any preferences (e.g. custom scoring weights) belong to you. We store them on your behalf so they sync across re-installs of the app. We don't use them for anything other than serving them back to you.
7. Street Noticeboard - community posts
Once you've set your home address, you can post short text notices to your own street's board. Posts are visible to anyone viewing that street in SmartStreet - neighbours and people researching the street - and are removed automatically after 14 days (and permanently deleted from our systems within a further 7 days).
There is zero tolerance for objectionable content and abusive behaviour. When you post, you agree that you will not post anything that is abusive, harassing, threatening, hateful, defamatory, illegal, sexually explicit, or that shares another person's private information without their consent, and that your post is relevant to the street. You confirm you are 13 or older.
We screen posts for prohibited language, and every post can be reported and its author blocked. Posts that receive multiple reports are hidden automatically pending review, and we remove posts and may suspend or remove accounts that break these rules. You can delete your own posts at any time. You keep ownership of your posts and grant SmartStreet a licence to host and display them while they are live. To report a post or user, use the in-app Report control or email support@getsmartstreet.co.uk.
8. Data accuracy and limits of liability
SmartStreet's scores are computed from third-party public datasets (full list in the Privacy Policy). Those datasets are licensed under the Open Government Licence v3.0 and we attribute them inside the app where the data appears. We make every reasonable effort to keep our copies fresh, but we can't guarantee a third-party dataset is current, complete, or correct for a given postcode at a given moment.
To the extent permitted by English law, SmartStreet's total liability to you arising out of or in connection with these Terms is limited to £100 or the amount you've paid us in the preceding 12 months, whichever is higher. We don't exclude or limit liability where it would be unlawful to do so - including for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that can't be excluded under UK consumer law.
9. Intellectual property
The SmartStreet name, logo, scoring methodology, app design, and user interface are owned by SmartStreet. The public datasets we display are owned by their respective publishers (mostly UK government bodies) and are made available under OGL v3.0; the attributions live next to the data inside the app.
10. SmartStreet Premium (subscriptions)
SmartStreet offers optional paid Premium plans (weekly £3.99, monthly £9.99, quarterly £24.99) that unlock features like Homescore saving, full area-report breakdowns, area alerts, and Compare-tab extras. Pricing is in pounds sterling and is for UK customers only. New subscribers may be offered a 7-day free trial; the trial does not auto-renew if you cancel before it ends, and is one-trial-per-customer (we use server-side checks plus Apple's per-Apple-ID trial dedup to enforce this).
Subscriptions purchased inside the iOS app are billed by Apple under your Apple ID; cancel any time in Settings → [Your Name] → Subscriptions. Web subscriptions are billed by Stripe; cancel any time from the Account page (Manage subscription). On cancellation you keep access until the end of the period you've paid for. Refunds are at our discretion for Stripe payments and at Apple's discretion for Apple-billed payments.
If your Premium access ends (cancellation or non-renewal) any premium-only data - specifically saved Homescore configurations - is removed from your account. We'll warn you in-app before this happens. Saved areas and saved listings are free-tier features and stay regardless.
11. Beta, TestFlight, and changes to the service
SmartStreet is currently a private beta. Features can change, break, or disappear without notice while we're iterating. We won't lose your saved data through a feature change, but indicative scores may shift as the underlying datasets refresh or the scoring methodology evolves - the methodology is versioned and labelled in the app so you can see when it changes.
12. Termination
You can stop using SmartStreet at any time by deleting your account. We can suspend or terminate your account if you breach these Terms, if we're required to by law, or if we decide to discontinue the service. We'll give reasonable notice unless we can't (e.g. for security reasons or where the law requires immediate action).
13. Changes to these Terms
When we make substantive changes we'll update this page, bump the "last updated" date, and surface a notice in-app on next sign-in. Continued use of SmartStreet after a change means you accept the updated Terms.
14. Governing law
These Terms are governed by the laws of England and Wales. Any dispute will be subject to the exclusive jurisdiction of the English courts. If you're a consumer based in another part of the UK, you keep any mandatory consumer-protection rights of the place you live.
15. Getting in touch
Questions, complaints, or notices under these Terms should go to legal@getsmartstreet.co.uk. For data-protection queries specifically, the Privacy Policy sets out your rights and how to exercise them.